Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mdsenterprisellc@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mdsenterprisellc@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mdsenterprisellc@outlook.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mdsenterprisellc@outlook.com. Please note that returns will need to be sent to the following address: P.O. Box 9072 Surprise, Az. 85374

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mdsenterprisellc@outlook.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We want you to be satisfied with every purchase. This policy explains how returns and refunds work across all product categories in our store, including clothing, colognes, hygiene items, accessories, and financial‑related products.

1. General Return Eligibility

We accept returns on most physical products within 14 days of delivery, as long as items are:

Unused
Unworn
Unwashed
In original packaging
Free of odors, damage, or alterations

A return request must be submitted before sending any items back.

2. Category‑Specific Return Rules

Clothing

Eligible for return if unworn, unwashed, and with original tags attached.

Colognes & Fragrances

For safety and hygiene reasons, fragrances must be unopened and unused with seals intact.

Hygiene & Personal Care Products

Due to health standards, these items are non‑returnable once opened or used.

Financial‑Related Products (Digital or Service‑Based)

All financial tools, digital downloads, templates, or service‑based products are non‑refundable once delivered or accessed.

3. Non‑Returnable Items

Opened fragrances
Used hygiene products
Digital products or financial tools
Gift cards
Clearance or final‑sale items

4. Refunds

Once your return is received and inspected, we’ll notify you of approval or denial. Approved refunds are issued to your original payment method within 5–7 business days.

Shipping fees are non‑refundable.

If your order arrives damaged or incorrect, contact us within 48 hours with photos for a replacement or refund.

5. Exchanges

We do not offer direct exchanges. If you want a different item, please request a refund (if eligible) and place a new order.

6. Lost or Stolen Packages

If tracking shows your order as delivered but you did not receive it, please contact the carrier directly. We are not responsible for lost or stolen packages after delivery confirmation.

7. Contact Us

For questions about returns or refunds:

Email: mdsenterprisellc@outlook.com

Refund policy

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